Scope of Policy
The Policy applies to this website and all other webpages that we host and own, including any content or services that are contained in the said pages (“Website”). The Policy regulates the processing of information relating to you with respect to your personal data when you use Website, its content, or any of its services. It also informs you of how to notify us to stop using your personal information. We are located in Canada. You may be located in a country that has laws which are more restrictive about the collection and use of your personal information. However, by using our Website, you agree to waive the more restrictive laws and agree to be governed by the laws of Canada.
Subject to certain legal or contractual restrictions and reasonable notice, you may withdraw this consent at any time. LW will inform you of the consequences of withdrawing your consent. In some cases, refusing to provide certain Personal Information or withdrawing consent for LW to collect, use or disclose your Personal Information could mean that we cannot provide you with our complete services, products, benefits or information We will only collect, use and disclose your Personal Information without your consent where permitted to do so by law. However, we will only do so in accordance with applicable privacy laws and regulations.
Types of Information
We collect general types of information about you when you visit and use our Website; examples include personal information, demographic information, behavioral information, and indirect information. Sometimes we collect combinations of these types of information.
Personal Information is information that can be used to identify you or any other individual to whom the information may relate. The use of our Website or any of its content or services may require you to provide us with personal information. Such information may include your name, age range, address, occupation (if health related), telephone number(s), mobile numbers and email address, or other unique information about you which you provide to us during the registration process, or though the course of communicating with us. We may collect this same information about all other persons when you provide it to us.
Demographic Information is information that may or may not be unique to you in the sense that it refers to selected population characteristics. Such information is limited to the country in which you reside.
Behavioral Information is information which is automatically collected pertaining to how you use our Website, the areas of our Website that you visit, what services you access, and information about your computer hardware and software, including IP addresses, geographic location, browser preference, operating system type, domain names, and other Websites you have visited.
- Google Ads (AdWords):Google Ads (AdWords) remarketing service is provided by Google Inc.
- You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: https://www.google.com/settings/ads
- Google also recommends installing the Google Analytics Opt-out Browser Add-on – https://tools.google.com/dlpage/gaoptout – for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.
- For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://policies.google.com/privacy?hl=en
- Bing Ads Remarketing: Bing Ads remarketing Service is provided by Microsoft Inc.
- You can opt-out of Bing Ads interest-based ads by following their instructions: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
- Twitter: Twitter remarketing service is provided by Twitter Inc.
- You can opt-out from Twitter's interest-based ads by following their instructions: https://support.twitter.com/articles/20170405
- Facebook/Meta: Facebook remarketing service is provided by Facebook Inc.
- You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950
- To opt-out from Facebook's interest-based ads, follow these instructions from Facebook: https://www.facebook.com/help/568137493302217
- Facebook adheres to the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA https://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada https://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe https://www.youronlinechoices.eu/, or opt-out using your mobile device settings.
- For more information on the privacy practices of Facebook, please visit Facebook's Data Policy: https://www.facebook.com/privacy/explanation.
- You can opt-out of Retention's remarketing service by visiting the following link: https://app.retention.com/optout.
- Atdata: Atdata is a third-party application used by Gentle Stretching for data analytics and reporting purposes.
Third Party Information
Third Party Information is information about you that we acquire from a third party which may include personal, demographic, behavioral and indirect information. This collection may include, but is not limited to, first party cookies, third party cookies, anonymous cookies, persistent identifiers, email opt-in, and search engine keywords. We have no access or control over these cookies and other tracking devices used by third party advertisers and networks. We have no responsibility or liability for the policies and practices of these parties.
Web Technology Information
Credit Card and Bank Account Information
We may, in certain instances, collect credit card number(s), bank account information and related information, when you place an order on our Website. When the credit card or bank account information is submitted to us, such information is encrypted and is protected with SSL encryption software. We will use the credit card information or bank account information for purposes of processing and completing the transaction you requested. Such information will be disclosed to third parties as necessary to complete the requested purchase transaction.
No Information from Children
We will never knowingly collect any Personal Information from children under the age of 18 – you agree to ensure prevention of children from accessing our Website or any of its services through your own devices, accounts, or access. If we obtain actual knowledge that we have collected Personal Information about a child under the age of 18, that information will be immediately deleted from our database. Because we do not collect such information, we have no such information to use or to disclose to third parties.
If your child has submitted his or her name through one of our web sites, and you wish to communicate with us, please do so via one of the channels mentioned below.
We are committed to protecting our users' privacy and take great care with the information we collect. While we do not collect any sensitive health information, we do ask for some general health-related details in our survey, such as your health goals, pain or injuries you may be experiencing, and any health concerns you may have. We understand the importance of maintaining confidentiality and will never share this information with third parties unless required by law or with your explicit consent.
In general, we will only collect your personal information in relation to or in connection with your use of our Website, or any of its content or services. Otherwise, we may also specify the amount and type of information that is being collected and limit additional types of collection to those specifications.
Technologies Used to Collect Information
Generally, we, as well as third party vendors and supporting advertisers, use technologies such as cookies, web beacons, and java scripts. These technologies collect internet protocol (“IP”) addresses, browser type, internet service provider (“ISP”), referring/exit pages, operating system, date/time stamp, and/or clickstream data. This information is used to analyze trends, administer our Website, track user’s movements through our Website and gather demographic information about our user base as a whole. We may receive reports based on these technologies on an individual or aggregate basis.
Types of Cookies
We use two types of cookies on our website: first-party cookies and third-party cookies.
First-party cookies are created by us and are used to enhance your experience on our website. These cookies enable us to remember your preferences and provide you with personalized content and ads.
Third-party cookies are created by third-party vendors and are used to track your browsing habits across multiple websites. We use third-party cookies to serve ads on our website and to analyze the performance of our ads.
Third Party Cookies
We use AdWords Remarketing through Google, which is a Remarketing and Behavioral Targeting service provided by Google, Inc. that connects the activity on our website with the AdWords advertising network and the DoubleClick cookie, which collects information regarding certain patterns in your browsing history. To opt-out of this tracking, please see https://support.google.com/ads/answer/2662922?hl=en.
We also use Google Analytics which is an analysis service also provided by Google, Inc. Google utilizes the data collected through its cookies to track and examine the use of this website, to prepare reports on its activities, and to share them with other Google services. You may opt-out of the Google Analytics service using Google’s Browser Add-available at https://tools.google.com/dlpage/gaoptout/.
Social Media Cookies
We use electronic images known as web beacons (sometimes called single-pixel gifs, clear gifs or action tags) which allow us to collect information about your visit to our website, measure and improve the effectiveness of advertisements and track delivery of advertising. Web beacons collect only a limited set of information, including a cookie number, time and date of page view, as well as a description of the page on which the web beacon resides. We may also use web beacons in email messages that we send to you. This allows us to determine if you opened or acted on the email messages. Because web beacons are the same as any other content request, you cannot opt-out or refuse them. However, they can be rendered ineffective by either opting-out of cookies or changing the cookie setup in your browser.
Opting Out of Cookies
You have the option to disable cookies on your device. However, please note that if you disable cookies, you may not be able to access some features of our website.
You can manage your cookie preferences through your browser settings. Most browsers allow you to disable cookies or set your preferences for accepting or rejecting cookies. You can also opt-out of certain types of cookies by visiting the websites of the third-party vendors that provide these cookies.
Limiting Use, Disclosure, and Retention
In general, we will only use and disclose your personal information in relation to or in connection with your use of our Website, or any of its content or services. Otherwise, we may also specify the amount and type of information that is being collected and limit additional types of use and disclosure to those specifications.
Use of Information
Providing Services and Products
We may use the information we gather on our website to provide you with the services and/or products you have requested. This may include passing your information on to a third party to provide such services or products. In order to provide you with the best service our website gets connected to various third-party services such as payment processors to complete your purchase. You agree that we do not control the privacy practices of third parties. If you have any questions or wish to remove your information from the third-party databases, you will need to contact that party directly.
Improving Our Website
We may use the information we gather to respond to any inquires you make, operate and improve the functionality of our website, and deliver the products and services advertised on our Website. Our services include the display of personalized products, content, and advertising, relating to your experience and interests.
Unless you have requested not to receive any marketing materials, we may also use (but will not disclose) your personal information to promote and market additional goods, services and special offers from us, our affiliates and/or our business associates, including by means of direct marketing. We do not sell or disclose our subscribers' email addresses to these third parties, but we may send marketing materials provided by these third parties on their behalf. We may also disclose your name and mailing address to these affiliates and/or business associates so that they can send you promotional materials directly.
You can choose not to allow us to use or disclose your personal information for direct marketing purposes by contacting us as outlined below. Additionally, you can opt-out of Google Ads (AdWords) remarketing and customize the Google Display Network ads by visiting the Google Ads Settings page, opt-out of Bing Ads interest-based ads by following their instructions, opt-out from Twitter's interest-based ads by following their instructions, and opt-out from Facebook's interest-based ads by following their instructions or through the Digital Advertising Alliance.
You can choose not to allow us to use or disclose your personal information for direct marketing purposes by contacting us as outlined below in the “Contact” section. Additionally, you can opt-out of Google Ads (AdWords) remarketing and customize the Google Display Network ads by visiting the Google Ads Settings page, opt-out of Bing Ads interest-based ads by following their instructions, opt-out from Twitter's interest-based ads by following their instructions, and opt-out from Facebook's interest-based ads by following their instructions or through the Digital Advertising Alliance.
Disclosure of Information
Product and Service Delivery
We may share your information with third parties who help us in the delivery of the products and services you have requested.
We share your information with companies and individuals we employ to perform technical functions on our behalf. Examples include third parties who host our website, analyze our data, provide marketing assistance, process credit card payments, and provide customer service.
Third Party Products and Services
We share your information with third parties who will provide you with their opportunities, products or services. This includes your personal and non-personal information, and includes your interests and preferences, so they may determine whether you might be interested in their products or services.
We share aggregated anonymous information about you, combined with other persons using our website with third parties, so that they can understand the kinds of visitors that come to our website, and how those visitors use our website. This includes demographic information and behavioral information.
We may disclose your information if legally required to do so, or at our discretion, pursuant to a request from a governmental entity, or if we believe in good faith that such action is necessary to (a) conform to legal requirements or comply with legal process; (b) protect our rights or property, or our affiliated companies; (c) prevent a crime or protect national security; or (d) protect the personal safety of users or the public.
We may disclose and transfer your information to a third party who acquires any or all of our business, whether such acquisition is by way of merger, consolidation or purchase of all or a substantial portion of our assets. In the event we become the subject of an insolvency proceeding, whether voluntary or involuntary, we or our liquidator, administrator, receiver or administrative receiver may sell, license or otherwise dispose of, such information in a transaction approved by the court.
Third Party Collection and Use
Third parties collect and use information about you on or through our website in the following ways:
Advertising agencies, advertising networks, and other companies who place ads on our website, may use their own cookies, Web beacons, and other technology, to collect information about you. We do not control the use of such technology and have no responsibility for the use of such technology to gather information about you.
Our website and email messages sometimes contain hypertext links to Websites owned by third parties. We are not responsible for the privacy practices or the content of such other Websites. These links are provided for your convenience and reference only. We do not operate or control any information, software, products or services, available on these third-party Websites. The inclusion of a link on our website does not imply any endorsement of the services, products or Website, or its sponsoring organization.
As described above, we use third parties to monitor, analyze and report on the traffic to, from and within our website and email messages.
We will retain information collected, used, and disclosed for a minimum period of six months and maximum period of one year from the latest date of your access, use and purchase on the website, unless otherwise agreed upon.
Personal information collected through our online contact form becomes part of a contact list and is kept until the individual unsubscribes themselves. When personal information has been used to make a decision about a specific individual, that information will be available to the individual for a minimum of six months and a maximum of one year from the date of the decision. In the event a request for personal information has been refused, the personal information relating to that request (if existing in our records) shall be retained for a minimum of six months and a maximum of one year from the date refusal was delivered, not received. Once collected information has expired, it will be destroyed, erased, or made anonymous.
We keep the Personal Information that we collect at our offices at our storage service providers in Gilbert, AZ, USA. We may, from time to time, also hold your Personal Information in connection with purposes for which you provided your consent.
Cross-Border Transfer of Your Information
Your personal information may be transferred to other countries for processing. By using the website, you consent to the transfer of information to countries outside of your country of residence, which may have different personal data protection rules than in your country.
We endeavor to safeguard and protect your information. When you submit information on our website, such information is protected both online and offline. We have security measures in place to protect against the loss, misuse, and alteration of personal information under our control. The servers in which we store your information are kept in a secure physical environment. The servers have industry standard firewalls. Access to such servers is password protected and access by our employees is limited. Currently, we use Secure Socket Layer software (“SSL”) to protect data and to secure any transactions. SSL encrypts information including credit card number(s), and names and addresses, as they are transmitted over the Internet.
Please be advised that, although we take commercially reasonable technological precautions to protect your data, no data transmission over the Internet can be guaranteed to be 100% secure. Therefore, we cannot and do not warrant that your information will be absolutely secure. Any transmission of data at or through our website is at your own risk. However, access to your information is strictly limited and not accessible to the public.
We take your privacy seriously and comply with the European Union's General Data Protection Regulation (GDPR). We only collect and use personal information for specific and legitimate purposes, and we ensure that the information we collect is accurate, relevant, and limited to what is necessary for those purposes. We have implemented appropriate technical and organizational measures to safeguard your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access, and against all other unlawful forms of processing. We will never sell or share your personal information with third parties for marketing purposes without your explicit consent. You have the right to access, rectify, erase, and restrict processing of your personal information, and to object to processing based on legitimate interests or for direct marketing purposes. If you have any questions or concerns about our privacy practices or wish to exercise your rights under GDPR, please contact us at [email protected].
California Consumer Privacy Act
Under the California Consumer Privacy Act (CCPA), California residents have the right to request that we disclose what personal information we collect, use, disclose, and sell about them. This includes the right to request access to or deletion of personal information, as well as the right to opt-out of the sale of personal information. We do not sell your personal information to third parties for monetary or other valuable consideration.
To make a request to access or delete your personal information or to opt-out of the sale of your personal information, please contact us through the contact information provided on our website. We will verify your request by asking for certain information such as your name, email address, and/or phone number. Once we receive and verify your request, we will respond within the timeframes required by the CCPA.
In the event of a data breach that compromises the security of your personal information, we have procedures in place to promptly investigate and respond to the breach. This includes notifying affected users and relevant authorities as required by applicable laws and regulations.
We will take all appropriate measures to mitigate the effects of the breach and prevent any future breaches from occurring. We will also cooperate with any investigations by authorities and provide affected users with information about the breach, including the types of personal information affected and the steps they can take to protect themselves.
Access and Correction
To keep your personally identifiable information accurate, current, and complete, please contact us as specified below. We will take reasonable steps to update or correct personally identifiable information in our possession that you have previously submitted via our website.
If you receive commercial e-mails from us, you may unsubscribe at any time by following the instructions contained within the e-mail. You may also opt-out from receiving commercial e-mail from us, and any other promotional communications that we may send to you from time to time (e.g., by SMS or postal mail) by sending your request to us by e-mail at [email protected] or by writing to us at the address given at the end of this policy. Additionally, we may allow you to view and modify settings relating to the nature and frequency of promotional communications that you receive from us.
Please be aware that if you opt-out of receiving commercial e-mails or SMS from us, it may take up to ten business days for us to process your opt-out request, and you may receive commercial e-mails or SMS from us during that period. Additionally, even after you opt-out from receiving commercial messages from us, you will continue to receive administrative messages from us regarding our website.
#2289 – 3151 Lakeshore Road
Kelowna BC V1W 3S9
Email: [email protected]
Email: [email protected]
Policy was updated on 05 May 2023