All download details have been emailed to the email address you ordered with. It should be in your email box in about 15 minutes. Please note, it can sometimes take up to an hour for it to arrive.

Check the Trash or Junk folder of your email program. Your email program may have flagged the email as trash, spam or junk.

When these updates are available, you will be notified by email, so make sure you have added [email protected] and [email protected] to your email program to ensure you get access to these important updates!

If you have an order question or other concerns, please send an email to [email protected], or call 1-888-291-2430 (toll free in the USA and Canada), or send SMS to 1-888-229-4992. We will get back to you within 1 business day.

When emailing or sending a message, please include the name and email address you used in placing your order and your order number.

Your credit card statement will show a charge from CLKBANK*

At the bottom of each and every email I send you is an unsubscribe link that you can use to unsubscribe. Please note, if you unsubscribe from my emails, we won’t be able to send you program updates and other important information.

If you have any concerns about your health and fitness, please consult with your doctor to confirm that it is safe for you to do the exercises.

The password is case sensitive, so make sure to enter the password as it is displayed. Better yet, copy and paste the password. If you are still experiencing difficulties, contact our Support Team at [email protected]

If you have any issues with the videos, especially not being able to hear the sound of the videos, these are the things you can try:

• Try viewing them in a different web browser. The videos support these browsers: Chrome, Safari, Firefox, Opera and Internet Explorer.
• Try viewing them on your computer or laptop instead of your tablet or smartphone.
• Clean the cache of your web browsers, see if there are updates for your browser and then reboot your device.
• Empty out the trash of your computer, make sure all of the updates are done on your computer especially your web browser and video player. Then reboot your computer.
• Try downloading the “Mobile SD” version of the video to your computer and playing it on VLC media player which is a very stable and clean media player ( http://www.videolan.org/vlc/index.html )
• If you have tried all of the above, contact us at [email protected] and we will help you more.

For a Mac:
If you hear primarily out of one ear, you can make your computer play stereo audio tracks as mono audio in both the left and right headphones or speakers.

#1 – Choose Apple menu > System Preferences, click Accessibility, and then click Audio.
#2 – Select the “Play stereo audio as mono” checkbox.